Terms and Conditions

The following Terms and Conditions of Service apply to all products and services provided by Bridge & Bolster, henceforth known as B & B. The customer or user will be henceforth known as “client”, “the client”, “clients”, or “you”.

All work is carried out by B & B on the understanding that the client has agreed to B & B's terms and conditions. Copyright is retained by B & B on all design work including words, pictures, ideas, visuals, and illustrations unless specifically released in writing and after all costs have been settled.

If a choice of design is presented, only one solution is deemed to be given by B & B as fulfilling the contract. All other designs remain the property of B & B, unless agreed in writing that this arrangement has been changed.

Project Acceptance
At the time of proposal, B & B will provide the client with a written estimate. The full Terms and Conditions can be read on B & B’s website. A copy of the proposal is to be signed and dated by the client to indicate acceptance and should be returned to B & B. In addition, after acceptance of the proposal, a contract will be signed by both parties. No work on a project will commence until both the accepted proposal and signed contract have been received by B & B.

Design Charges
Charges for design services to be provided by B & B will be set out in the written contract that is provided to the client. At the time of the client’s signed acceptance of the contract, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until B & B has received this amount. The client is responsible for any applicable sales or use taxes, even if they are calculated after the fact.

Deadlines 
If a project becomes 7 days overdue due to client not adhering to the timeline and deadlines established in the estimate or contract, the project will be given a new schedule. If this new schedule does not work for the client, an accelerated timeframe may be applied for a 50% rush fee charge.

Payment
50% of the total payment (non-refundable) is due at beginning of the project, before the design work can commence. Remainder of balance can be made over one, three, or six monthly payments, due at the first of the month. Payments may be made by cash, Venmo, electronic funds transfer, or major credit card. Publication and/or release of work done by B & B on behalf of the client may not take place before cleared funds have been received.

If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. We also reserve the right to refuse any order you place with us. 

Default
An account shall be considered default and design work will cease, if it remains unpaid for 15 days from the date of invoice, or following a returned check.

Charges for Other Services
Charges for any additional services over and above the original estimated project will become fully payable (100% of the quoted amount) immediately upon completion of the job and before delivery of the final product.

Copyrights and Trademarks
By supplying text, images and other data to B & B for inclusion in the client’s business cards, flyers, pamphlets, website or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.

If the client supplies images, text, or any other data to B & B, the client grants B & B permission to use this material freely in the design. Should B & B, or the client supply an image, text, audio clip or any other file for use in business cards, flyers, pamphlets, website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the client will agree to allow B & B to remove and/or replace the file on the site.

The client agrees to fully indemnify and hold B & B free from harm in any and all claims resulting from the client not having obtained all the required copyright, and/or any other necessary permissions.

Alterations
The client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge. The client also agrees that B & B holds no responsibility for any amendments made by any third party, before or after a design is published.

Licensing
Any design, copywriting, drawing, idea or code created for the client by B & B, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of B & B and any of its relevant sub-contractors.

All design work- where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. B & B will not be held responsible for any and all damages resulting from such claims. B & B is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The client agrees not to hold B & B responsible for any such loss or damage. Any claim against B & B shall be limited to the relevant fee(s) paid by the client.

Data Formats
The client agrees to B & B’s definition of acceptable means of supplying data to the company. Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.

Design Project Duration
Any indication given by B & B of a design project’s duration is to be considered by the client to be an estimation. B & B cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by B & B for the initial payment or by date confirmed in writing by B & B.

The client is expected to adhere to deadlines established in the estimate and throughout the project. If a project becomes 7 days overdue due to client not adhering to the timeline and deadlines established in the proposal or contract, the project will be given a new schedule. If this new schedule does not work for the client, an accelerated timeframe can be applied for a 50% rush fee charge.

Rights of Access for Website Construction
The client agrees to allow B & B all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords. The client also agrees to allow B & B access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions. The client agrees to supply B & B with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.

Design Project Completion
B & B considers the design project complete upon receipt of the client’s signed approval. 

Revisions
Once the designs are complete and have been submitted to client, B & B will provide the client with the opportunity to review the resulting work. B & B will make two sets of minor changes at no extra cost within 14 days of the start of the review period. Any minor changes can be notified to B & B by e-mail.

Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, color schemes, major content revisions and/or any navigation features.

B & B will consider that the client has accepted the original draft, if no notification of changes is received in writing from the client, within 14 days of the start of the review period.

Domain Registration
B & B cannot guarantee the availability of any domain name. Where B & B is to register a domain name on behalf of a client it will endeavor to do so but the client should not assume a successful registration. The client will be responsible for the yearly domain registration fee and any other fees associated with domain registration unless expressly outlined otherwise in a contract.

Hosting Websites
B & B does not offer in-house hosting services. B & B can only suggest possible sub-contractors and does not guarantee continuous service and will accept no liability for loss of service, whatever the cause. B & B may request that clients change the type of hosting account used if that account is deemed by B & B to be unacceptable because of poor service, lack of bandwidth or in any other way insufficient to support the website. Fees due to the hosting organization are the responsibility of the client and B & B are not liable for their payment. 

If client requires hosting, it will be contracted through a third party service provider and B & B will not be held liable for issues or failures associated with this third party hosting provider. Clients agree to provide a minimum of 30 days’ notice of intention before the end of the one year contract. 

B & B will make every effort to ensure a smooth transition, but cannot be held liable for defaults on the client’s part including but not limited to failure to respond in a timely manner, failure to provide new hosting access login information, failure to provide new host with information necessary to transfer files and databases from B & B’s third party hosting service to the client’s host, or failure to pay new host for transfer service or hosting service. 

Search Engine Submission
Due to the infinite number of considerations that search engines use when determining a site’s ranking, B & B cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added.

Rights of Refusal
B & B will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. B & B also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that B & B does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the client is obliged to allow B & B to remove the contravention without hindrance, or penalty. B & B is to be held in no way responsible for any such data being included.

Cancellation
Cancellation of orders may be made by telephone, but must followed up in writing to B & B’s email. The client will be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by B & B within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Disclaimer
B & B makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. B & B will not be held responsible for any and all damages resulting from products and/or services it supplies. B & B is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While B & B takes reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The client agrees not to hold B & B responsible for any such loss or damage. Any claim against B & B shall be limited to the relevant fee(s) paid by the client. B & B reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. 

Third-party Services
If third-party services are necessary to complete a project or run a website, or you decide to enable, access or use third-party services, be advised that your access and use of such other services is governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against B & B with respect to such other services. B & B is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective websites. By enabling any other services, you are expressly permitting B & B to disclose your data as necessary to facilitate the use or enablement of such other service.

Backups
We perform regular backups of the Website and Content, however, these backups are for our own administrative purposes only, and are in no way guaranteed. You are responsible for maintaining your own backups of your data. We do not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly. We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty.

Links to Other Websites
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. 

Changes and Amendments
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. B & B reserves the right to change any rates and any of the Terms and Conditions.

Acceptance of Proposal and Terms and Conditions
You acknowledge that you have read this Agreement and agree to all its terms and conditions. The placement of an order for design and/or any other services offered by B & B and validated by the client’s acceptance of the proposal and signed contract, constitutes acceptance of the proposal and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and B & B.

Contacting Us

If you have any questions about this Agreement, please contact us here or Rose Etherington directly at rose@bridgeandbolster.com or 503-867-2518.

This document was last updated on 1.22.2024